FAQs (Frequently Asked Questions)

Your order typically reaches you in 2-7 days depending upon the Pin code.

We deliver across India in most Pin codes except few areas few in North East India. At the checkout page, we do let you know whether we are serviceable in a certain pin code. If you still face any issue, please email your pin code on support@mygreeenhome.com and we will communicate if we are serviceable.

Delivery charge is Rs.75. Delivery is free above the order value of Rs.999

For online payments, we accept all Debit/Credit cards & UPI payments. Cash on Delivery is also available.

Yes, We have Cash on Delivery available but we encourage you to pay online to minimize contact.

Cancellation will be accepted only within 24hrs of placing the order. Drop us an email at support@mygreeenhome.com for the same mentioning your name and Order Number.

If a wrong or damaged product is delivered, then it has to be informed to us via email on support@mygreeenhome.com with images within 24hrs after delivery. We will initiate a refund or send the replacement product accordingly. It will be subject to inspection and may differ from case to case.

– Plants are naturally grown and they tend to vary from one another in size, shape and color. Planters & Home decor items are hand crafted, hence there may be minor variation in color and texture.We do not accept replacement or refund in case of minor variations

No, MyGreeenHome does not accept returns on plants as the poor plants will not survive due to both way transit stress. However, if damaged you are eligible for refunds or replacement.

Yes, Items other than plants can be returned only if it is damaged. We will exchange your product or initiate a refund.

We do guarantee every plant will arrive at your doorstep in great condition.
Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.

Yes, it is safe to purchase products on MyGreeenhome. We along with our delivery partners are taking all the necessary precautions in order to ensure safety and hygiene

Email Us :   support@mygreeenhome.com 

Customer Care :    (+91) 7428875137